1. Why do we use the GTCC?
Answer: The Travel and Transportation Act of 1998 mandated that all Frequent Travelers use the GTCC. The Department of Defense (DoD) defines a frequent traveler as anyone who travels three or more times in a year.
2. I received my new GTCC and it is plain Silver with the word TRAVEL imprinted on it, is this legitimate?
Answer: Yes, effective April 2013 all DoD travelers will be issued the silver Citi "quasi-generic" GTCC. The reason for the change is for security purposes. It is highly recommended that you use extra caution to ensure it is not used "accidentally" when not in a travel status. Any use not for official business is considered misuse and can result in punitive repercussions.
3. Is my credit score affected by the GTCC?
Answer: When you apply and agree to a credit check, your credit is screened. This screening has the same effect as a pre-approved credit offer, which means it is known as a soft hit and does not affect your credit rating. Per the GSA contract, Citi cannot report any information to the credit bureaus unless you have a past due balance that is 211 days old and are not in a salary offset status. If you reach the 211 day point, and are not in a status that receives pay from DFAS, your account will be charged-off and turned over to a third party collection agency. This will be the first time Citi will report information to the credit bureaus regarding your credit. This is known as a charge-off and will negatively affect your credit rating.
4. What is the minimum credit score required to get a Restricted and a Standard GTCC?
Answer: An individual must meet the minimum score of 500 to receive a Restricted card. An individual must meet the minimum score of 660 to receive a Standard card.
5. Will Citi contact me requesting personal information?
Answer: NO! Anyone attempting to obtain personal information should be directed to your APC, then up the Hierarchy Level chain to Component Program Managers (CPM).
6. If I am a Restricted cardholder, can I change my status to a Standard cardholder?
Answer: Yes, but you must apply for an account upgrade. For more information contact your unit APC and request to apply for an account upgrade. By submitting this application, the cardholder is agreeing to a credit check and must meet a minimum credit score of 660 for the account upgrade to be approved.
7. What are the established credit limits on the GTCC?
Answer: Standard Accounts Restricted Accounts
Credit Line $7,500 $4,000
Retail $250 $100
ATM/Cash $650 (monthly) $350 (monthly)
These are merely guidelines and can be adjusted to accomplish any mission. For credit limit increases please see your APC. APCs will verify the need for the increase and take the appropriate action via chain of command.
8. What is Split Disbursement?
Answer: Split disbursement is a procedure that occurs upon settlement of a travel claim. This procedure sends funds electronically to an individual’s personal bank and to the individual’s GTCC.
9. What is the requirement to use split disbursement?
Answer: DoDFMR Volume 9 Chapter 3 mandates split disbursement for all undisputed charges placed on the GTCC. This is enforced through the voucher settlement process.
10. How can split disbursement benefit the traveler and the command?
Answer: If the traveler submits the travel claim in a timely manner and properly split disburses the balance on his or her GTCC there is no chance of becoming delinquent. Commands that enforce the split disbursement requirement have a minimum number of card delinquencies.
11. What if I PCS this summer and my address changes?
Answer: If you are PCS’ing this year and know your new address, please update CitiDirect with your new address. If you do not know your new address, notify your new APC upon checking into your new unit ASAP and request an update to CitiDirect. The APC is the cardholder's link to getting assistance with the GTCCP.
12. When I receive my new Citi GTCC what action will I be required to take?
Answer: The Citi GTCC will come with a strip across the top of it stating: PLEASE CONFIRM RECEIPT OF THIS CARD IMMEDIATELY. Confirm receipt online at www.citimanager.com/DoDTravel U.S. and Territories call toll free 1-888-514-2922. Countries outside the U.S. call collect 706-494-5028.
13. When should I expect to receive the pin number for my Citi GTCC?
Answer: You will be able to personalize your pin number by call Citi using the number on the reverse of the card.
14. What is a credit balance?
Answer: A credit balance occurs when the cardholder has a positive balance on his or her account. The bank owes the cardholder money, vice the cardholder owing the bank money.
15. How can I get my credit balance from Citi?
Answer: Cardholders can contact Citi at any time by dialing the number on the back of their GTCC or through their CitiDirect online account to request a credit balance refund. Refunds can be received via Electronic Funds Transfer (EFT) or hardcopy check. EFT returns take 24-48 hours and checks take two weeks or more.
16. What is the proper procedure for requesting refunds from airlines for unused tickets?
Answer: The traveler must immediately contact their commercial travel office (CTO) and request assistance in obtaining a refund. All CTO’s have been directed to assist cardholders in receiving an airline ticket refund. If you feel you are not getting support from your CTO then contact your Distribution Management Office (DMO) for assistance.
17. How long does the airline credit refund take?
Answer: The refund process varies, but the key is for the traveler not to delay in contacting the CTO. In most cases refunds are taking around ten working days.
18. If my flight is cancelled or a leg changes while traveling after the airline ticket has been purchased with my GTCC, do I need to adjust the amount of my airline ticket claimed in DTS?
Answer: Yes, the amount claimed within DTS must reflect the amount of the expected refund. For an example: If the total of the trip cost $1,000 and the portion being refunded is $500, then the amount claimed for the airline ticket needs to be adjusted to $500. If this is not adjusted then the traveler will be overpaid and will be required to repay the overdue amount.
19. I’m scheduled to travel and my card has not been activated, what do I do?
Answer: Contact your APC. APCs have always had to activate an individual’s GTCC prior to the commencement of travel. CTOs have been instructed to purchase tickets 3-5 working days prior to the commencement of travel, therefore the APCs MUST activate the GTCC 5-8 working days prior to the commencement of travel. If you cannot contact your APC, call Citi using the number on the reverse of the card.