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Information Systems Management Branch

Administration and Resource Management

Headquarters Marine Corps
MITSC HQMC IT Center
MISSION

The mission of the Headquarters Marine Corps Information Technology Center is to provide appropriate information resources, computing, and networking tools and services in order to facilitate day-to-day business processes of the Headquarters Marine Corps customers.
 
Consolidated Help Desk: 
Com: 703.614.1721
DSN: 224-1721

HQMC IT Center Help Desk
MISSION
The HQMC Information Technology Center Help Desk is dedicated to providing high quality and efficient day-to-day support for HQMC IT Center technology products and services across our customer base. We strive to resolve a customer's issue on first contact. When this is not possible, we will promptly communicate the issue to the appropriate section within HQMC IT Center, and provide the expected turnaround time to the customer. We will continually improve our services by acting upon customer feedback and by implementing new tools and technologies to better serve our customer base.
Telephone Services
MISSION
The mission of the Headquarters Marine Corps Telephone Service Support section is to provide reliable service to our customers on both wireless and land based technologies. Our primary wireless service provider (Blackberries, cellular phones and broadband cards) is Verizon Wireless while our landline service (VoIP and some limited VTC capabilities) are provided by ITA. Analog phone service as well as ISDN based service is provided by Verizon Business. Trouble tickets and requests for service can be submitted through the website https://ehqmc.usmc.mil/sites/arhelp/default.aspx. Emergency support for VoIP service (voicemail password reset, phone password reset and reports of no dial tone) can also be obtained by calling the Consolidated Customer Support Center (CCSC) at (703) 693-4337, option 2. This number cannot be used to request moves, adds, changes or new services.

HQMC RouteSheet (11 Apr 07)
Contacts

IT Center
3000 Marine Corps Pentagon
Washington, DC 20380-3000

Operations Officer
(703) 614-4878
DSN 224-4878

Asst. Operations Officer
(703) 695-3636
DSN 225-3636

Operations Chief
(571) 256-8003
DSN 260-8003

HQMC IT Center Help Desk Contacts
HQMC IT Help Desk
The Pentagon
Washington, DC 20380-3000
(703) 614-1721
DSN 224-1721

NMCI Help Desk
1 (866) 843-6624
Telephone Services Contacts
The Pentagon
Washington, DC 20380-3000

Hours of Operation:
Monday - Friday
0500-1400

Telephone/Blackberry/Wireless Card Support (TSCO)
(703) 697-3293

After Hours trouble reports for VoIP ONLY
(703) 693-4337, option 2